Senior OTC Service Representative - French Speaker
Employer · FrieslandCampina
Rental agentShop assistantFlexibleFull-timeTransportBudapest
The primary responsibility of this position is to manage day-to-day activities related to the Order-to-Serve lifecycle, ensuring accurate, timely, and efficient execution of customer orders. The Order-to-Serve Representative acts as a key link between customers and internal teams, supporting a seamless order and delivery process while ensuring a high level of customer satisfaction.
Tasks
- Process and manage customer orders from order entry through shipment and delivery
- Review orders, pricing, delivery requirements, and relevant commercial conditions according to company guidelines
- Coordinate with internal stakeholders to resolve order, delivery, stock, and service-related issues
- Communicate with customers regarding their orders and provide timely updates throughout the order lifecycle
- Process order changes, cancellations, and other customer requests following established procedures
- Monitor order status and service levels, identify potential issues, and escalate when necessary
- Work closely with Supply Chain, Logistics, Sales, and other internal teams to ensure smooth order fulfillment
- Handle customer inquiries and complaints related to orders, deliveries, and product availability
- Support continuous improvement initiatives to optimize processes and enhance the customer experience
- Contribute to a collaborative team environment through knowledge sharing, training, and team initiatives
Conditions & benefits
Cafeteria packageHome office and sustainable travel allowanceMetLife life- and accident insuranceMedicover package (Spring White & Hospital )Annual bonusHome office opportunity (3 days/week)Opportunity to bring in your ideas and to develop furtherChallenging tasks with real added value
Requirements
- Bachelor's or Master's degree
- 3 years of experience in Customer Service, Order Management, Order-to-Cash (OTC), Supply Chain, Logistics, or another customer operations role
- Fluent English and French, both written and spoken
- Experience with SAP and/or Salesforce
- Transition experience is a plus
- FMCG or supply chain experience is preferred but not required
- Strong communication and problem-solving skills with a customer-focused mindset
- Comfortable working in a fast-paced, international environment
- Eager to learn, improve processes, and collaborate across different teams